Service Desk

{"xsrfToken":"60891f56-f574-4a6f-94d1-b7e224a11819_d5110ced3a1d3d8c7ac90fe012d79508f3ff9dfd_lout","branding":{"id":"1","key":"sd","name":"Addinsight - Traffic Intelligence System","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/1","theme":{"headerBGColor":"#012347","headerLinkColor":"#ffffff","headerLinkHoverColor":"#06386b","headerLinkHoverBGColor":"#06386b","headerBadgeColor":"#06386b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fefa2e70-4681-45d1-a1e3-57be619dbdc4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYmZiMjUzNy0xZTg3LTRlOTAtODQyNS0xNjc0NWU3NGJlZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlZmEyZTcwLTQ2ODEtNDVkMS1hMWUzLTU3YmU2MTlkYmRjNCI6WyJyZWFkIl19LCJleHAiOjE1NDAzMjEzNzEsIm5iZiI6MTU0MDMyMDcxMX0.XT6pjFcEsS3Hwm3FgwyGlI9spiCuwnZBitRiFNMLPpA&client=2bfb2537-1e87-4e90-8425-16745e74bede&mode=fit","logoId":"fefa2e70-4681-45d1-a1e3-57be619dbdc4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Addinsight Support Portal","sharedPortalName":"Addinsight Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Addinsight Support Portal","sharedPortalName":"Addinsight Support Portal","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f2124","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/76fbcf34-6970-4e5e-bcbc-1d1043d71748/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYmZiMjUzNy0xZTg3LTRlOTAtODQyNS0xNjc0NWU3NGJlZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2ZmJjZjM0LTY5NzAtNGU1ZS1iY2JjLTFkMTA0M2Q3MTc0OCI6WyJyZWFkIl19LCJleHAiOjE1NDAzMjEzNzEsIm5iZiI6MTU0MDMyMDcxMX0.hNIDgUo1Hs9AIRZ3CK1BOdyn8ircCUv8wQps0EzsqmU&client=2bfb2537-1e87-4e90-8425-16745e74bede&height=300&mode=fit","bannerMediaApiFileId":"76fbcf34-6970-4e5e-bcbc-1d1043d71748","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"sd","projectId":10000,"serviceDeskId":1,"name":"Addinsight - Traffic Intelligence System","description":"Welcome to the Addinsight support page! You can initiate a request from the numerous options available below.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"47","key":"52dc130d-2575-41dc-9e96-f5f260f69a2b","name":"Announcement","descriptionHtml":"","callToAction":"Announcement","introHtml":"Announcements relating to new releases and support information","icon":10480,"groups":[9]},{"id":"44","key":"6a7a3aba-b838-4e91-acce-16bd54d98f20","name":"New License Request","descriptionHtml":"","callToAction":"New License Request","introHtml":"","icon":10504,"groups":[10,1]},{"id":"45","key":"564f8609-d70b-48a0-88af-5ab819056f2c","name":"Hardware Support Request","descriptionHtml":"","callToAction":"Hardware Support Request","introHtml":"Assistance for hardware vendors experiencing issues","icon":10458,"groups":[11,1]},{"id":"27","key":"ab66786c-b549-45ff-91ed-fb830c2e9fea","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"A general bug that can relate to any system component","icon":10476,"groups":[8,1]},{"id":"46","key":"549bb7af-167c-494a-bad6-3fb981b3007b","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"If you have any suggestions for new features in the system","icon":10498,"groups":[7,1]},{"id":"1","key":"getithelp","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"Generic support request to cover all issues","icon":10466,"groups":[9,1]}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":7,"name":"Feature Requests"},{"id":8,"name":"Bug Reports"},{"id":9,"name":"General Help Requests"},{"id":10,"name":"Sales and Licensing Requests"},{"id":11,"name":"Hardware Related Help"}],"orderMapping":{"8":[27],"9":[1,47],"11":[45],"7":[46],"1":[1,27,44,45,46],"10":[44],"2":[1,10],"4":[14,9,15],"5":[14,10,16],"3":[6,4,2,3,5,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADDINSIGHT","userLanguageHeader":"Version 3.1 Now Available","userLanguageMessageWiki":"We have now released 3.1, which introduces a new service to create replicas of the production system and a whole heap of documentation","defaultLanguageHeader":"Version 3.1 Now Available","defaultLanguageMessage":"We have now released 3.1, which introduces a new service to create replicas of the production system and a whole heap of documentation","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true},"sharedPortal":{"name":"Addinsight Support Portal","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"60891f56-f574-4a6f-94d1-b7e224a11819_d5110ced3a1d3d8c7ac90fe012d79508f3ff9dfd_lout","baseUrl":"https://addinsight.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2bfb2537-1e87-4e90-8425-16745e74bede","optedInFeatures":{"com.atlassian.servicedesk.px.request.create":"true"},"anonymousEnabled":true,"requestIntroEnabled":true}