Jira Service Management

{"xsrfToken":"60891f56-f574-4a6f-94d1-b7e224a11819_c0b22273376a4eb1abb968020fa66341d135ce05_lout","branding":{"id":"1","key":"sd","name":"Addinsight - Traffic Intelligence System","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#012347","headerLinkColor":"#ffffff","headerLinkHoverColor":"#06386b","headerLinkHoverBGColor":"#06386b","headerBadgeColor":"#06386b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fefa2e70-4681-45d1-a1e3-57be619dbdc4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYmZiMjUzNy0xZTg3LTRlOTAtODQyNS0xNjc0NWU3NGJlZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlZmEyZTcwLTQ2ODEtNDVkMS1hMWUzLTU3YmU2MTlkYmRjNCI6WyJyZWFkIl19LCJleHAiOjE2MTEyODc1OTUsIm5iZiI6MTYxMTI4NjkzNX0.fFKiLkPIh05WgxZnnWgRjY3CSX4pMXkxG6PmyhNXxz4&client=2bfb2537-1e87-4e90-8425-16745e74bede&mode=fit","logoId":"fefa2e70-4681-45d1-a1e3-57be619dbdc4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Addinsight Support Portal","sharedPortalName":"Addinsight Support Portal","userInitialAnnouncementHeader":"Version 3.4 Now Available","userInitialAnnouncementMessageWiki":"We have now released 3.4, which provides new features and further improves stability.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Addinsight Support Portal","sharedPortalName":"Addinsight Support Portal","announcementHeader":"Version 3.4 Now Available","announcementMessage":"We have now released 3.4, which provides new features and further improves stability.","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f2124","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/76fbcf34-6970-4e5e-bcbc-1d1043d71748/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYmZiMjUzNy0xZTg3LTRlOTAtODQyNS0xNjc0NWU3NGJlZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2ZmJjZjM0LTY5NzAtNGU1ZS1iY2JjLTFkMTA0M2Q3MTc0OCI6WyJyZWFkIl19LCJleHAiOjE2MTEyODc1OTUsIm5iZiI6MTYxMTI4NjkzNX0.vG3CgGOuYcOVNpWKYgVcBWAt52Ib0FcaA7xSG2vV-lg&client=2bfb2537-1e87-4e90-8425-16745e74bede&height=300&mode=fit","bannerMediaApiFileId":"76fbcf34-6970-4e5e-bcbc-1d1043d71748","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"sd","projectId":10000,"serviceDeskId":1,"name":"Addinsight - Traffic Intelligence System","description":"Welcome to the Addinsight support page! You can initiate a request from the numerous options available below.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"47","name":"Announcement","descriptionHtml":"","callToAction":"Announcement","introHtml":"Announcements relating to new releases and support information","icon":10480,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[9],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"44","name":"New License Request","descriptionHtml":"","callToAction":"New License Request","introHtml":"","icon":10504,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[1,10],"key":""},{"id":"45","name":"Hardware Support Request","descriptionHtml":"","callToAction":"Hardware Support Request","introHtml":"Assistance for hardware vendors experiencing issues","icon":10458,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[1,11],"key":""},{"id":"27","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"A general bug that can relate to any system component","icon":10476,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[1,8],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"46","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"If you have any suggestions for new features in the system","icon":10498,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[1,7],"key":""},{"id":"1","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"Generic support request to cover all issues","icon":10466,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[1,9],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10472,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://addinsight.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":7,"name":"Feature Requests"},{"id":8,"name":"Bug Reports"},{"id":9,"name":"General Help Requests"},{"id":10,"name":"Sales and Licensing Requests"},{"id":11,"name":"Hardware Related Help"}],"orderMapping":{"8":[27],"9":[1,47],"11":[45],"7":[46],"1":[1,27,44,45,46],"10":[44],"2":[1,10],"5":[14,10,16],"4":[14,9,15],"3":[6,4,2,3,5,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADDINSIGHT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Addinsight Support Portal","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}